Privacy Policy

4.1  Introduction

Vora Select (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit voraselect.com and make purchases from us.

By using our website, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website.

4.2  Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you create an account, make a purchase, contact customer service, subscribe to our newsletter, or leave a product review. This includes:

• Contact information: name, email address, phone number, billing address, shipping address.
• Payment information: processed securely by our PCI-compliant payment processors. We do not store full card numbers.
• Account information: username, password, account preferences.
• Purchase history: order details, transaction history, and product preferences.
• Communications: messages and emails you send to our support team.

Information Collected Automatically

When you visit voraselect.com, we automatically collect certain information about your device and browsing behaviour, including:

• Device information: IP address, browser type, operating system, and device identifiers.
• Usage data: pages visited, time on site, links clicked, and referring website.
• Location data: general geographic location based on IP address.
• Cookies and tracking technologies: see Section 4.6 for full details.

4.3  How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including shipping, delivery, and handling returns.
• To send order confirmations, shipping updates, and customer service communications.
• To create and manage your account and remember your preferences.
• To send marketing communications where you have given consent, with an easy opt-out at any time.
• To improve our website, products, and services through analytics and user feedback.
• To prevent fraud, unauthorised transactions, and security threats.
• To comply with applicable legal obligations.

4.4  How We Share Your Information

We do not sell your personal information to third parties. We share your information only in the following limited circumstances:

• Service providers: payment processors (Stripe, PayPal), shipping carriers (USPS, UPS, FedEx, DHL), email platforms, analytics providers (Google Analytics), and customer service tools. These providers are contractually bound to protect your data.
• Legal requirements: when required by law, court order, or government authority.
• Business transfers: if Vora Select is involved in a merger, acquisition, or sale of assets. You will be notified of any such change.
• With your consent: for any other sharing not listed above.

4.5  Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access: request a copy of the data we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of your personal data.
• Objection: object to processing of your information for marketing purposes.
• Portability: receive your data in a portable format.
• Withdraw Consent: withdraw any consent you have previously given.

To exercise any of these rights, contact us at support@voraselect.com or call (575) 707 4292. We will respond within 30 days.

4.6  Cookies

We use cookies and similar tracking technologies to enhance your experience on voraselect.com. Cookies are small text files stored on your device. We use:

• Essential cookies: required for core website functionality including shopping cart and checkout.
• Performance cookies: anonymous analytics that help us improve website performance.
• Advertising cookies: used to deliver relevant advertisements via Google Ads and Facebook Pixel.

You can control cookies through your browser settings. Disabling cookies may affect website functionality. To opt out of interest-based advertising, visit www.aboutads.info/choices.

4.7  Data Security

We implement industry-standard technical and organisational security measures to protect your personal information, including SSL/TLS encryption for all data transmission, PCI DSS compliant payment processing, access controls limiting employee access to personal data, regular security audits, and secure server infrastructure with firewall protection.

No method of internet transmission is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security.

4.8  California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to non-discrimination for exercising your CCPA rights. We do not sell personal information. To exercise your CCPA rights, contact us at support@voraselect.com or (575) 707 4292.

4.9  Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@voraselect.com.

4.10  Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

4.11  Contact — Privacy Enquiries